Help Desk User and Support Services

BSA provides supplemental staffing support and consulting services based on specific user support requirements for:
  • Help Desk Design, Implementation, Operation and Analysis
  • Software and Hardware Support
  • Report Development
  • Procedures Documentation
  • Operations analysis
  • Automation of Problem Resolution
  • Software and Hardware Support and Maintenance
  • PC Installation and Configuration
  • Network Installation and Management
  • Training Services and Solutions

Our technical professionals work with your staff to manage peak call periods, provide skills transfer and help with migration support to newer technologies. BSA has the capability to develop a customized staffing configuration, based on performance objectives and call volumes. It should also be noted that ISSG has a strong affiliation with the Help Desk Institute and has been a key contributor at the local level.

Our technical employees are experienced in many areas of information systems technology including:

  • Help Desk Operations
  • Network Operations
  • Data Center Operations
Our software specialists are experienced in every programming language including:
  • ASP/ASP.Net/MS Access/SQL
  • Java/J#/JavaScript
  • Visual Basic/C++
  • PHP/Unix-Based Web Programming
Our professionals are versed in all aspects of the systems development life cycle across any platform or technology, and are prepared to provide you with the needed skill transfer to complete the project successfully. Our professional employees are experienced in many facets of information systems technology including:
  • Systems and Applications Development
  • Programming Maintenance and Support
  • Computer Systems Analysis and Support
  • Help Desk / Customer Service Consulting
  • Database Design and Support

BSA is a leading provider of consulting services and software solutions. We provide a full spectrum of offerings to assist clients in achieving their business objectives. The rigorous performance standards, commitment to staff development, and dedication to continuous improvement ensure the satisfaction of its clients. We strive to bring our clients fresh ideas, creative solutions and new ways of thinking. Our unique practice gives the client access to proprietary methodologies and software tools, along with the ability to transfer knowledge from our experts to the clients. Our ultimate goal is to assist clients by boosting productivity while saving time and money. Applying quality to software solutions has been part of the culture. We have developed a unique ability to get to the cause of a problem - not just provide a quick fix to its symptoms.

  • Management Consulting
  • Client/Server Development
  • Legacy Systems